Journal ISSN-(E): 2977-0394
The Research Studies in English Language Teaching and Learning (RSELTL) journal is committed to maintaining high standards of transparency, fairness, and integrity in its editorial processes. To ensure that all complaints and appeals are addressed effectively, the following structured approach has been established.
1. Submission of Complaint or Appeal
Stakeholders, including authors, reviewers, and readers, can submit complaints or appeals via email to: support@pierreonline.uk. Each submission must include detailed information about the nature of the complaint or appeal, relevant dates, involved parties, and any supporting documentation.
2. Acknowledgement of Receipt
Upon receiving a complaint or appeal, RSELTL will acknowledge receipt within five working days. The acknowledgment will include:
3. Initial Review and Assessment
The complaints and appeals officer will conduct an initial review to:
4. Investigation
A thorough investigation will be initiated, involving:
5. Resolution and Decision
Based on the investigation findings, the complaints and appeals officer will:
6. Implementation of Resolution
If the resolution involves specific actions, RSELTL will:
7. Right to Further Appeal
If the complainant or appellant is dissatisfied with the decision, they have the right to appeal further. This process includes:
8. Record Keeping and Reporting
RSELTL will maintain comprehensive records of all complaints and appeals, including:
9. Continuous Improvement
RSELTL is committed to continuously improving its complaints and appeals process by:
This structured approach ensures that complaints and appeals within RSELTL are handled with the utmost diligence and respect, fostering a culture of accountability and continuous improvement in the journal's editorial practices.
All content published in RSELTL is licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) licence, which allows sharing, adaptation, and distribution, provided proper credit is given. For more details, please visit the Licensing Terms page.